SHIPPING & DELIVERY INFO
HOW LONG DOES SHIPPING TAKE?
DUE TO COVID-19 OUR SHIPPING TIMES ARE DELAYED BY 1-2 WEEKS.
We now proudly offer FREE worldwide shipping to all of our customers! Please note that we require 2 to 4 working days on average to fulfill your order before dispatching it. Please rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your region, the estimated delivery time is between 7 to 10 business days. Due to COVID-19 the actual delivery time may vary. Please consider the current state of the delivery system worldwide. All of our packages must go through an quarantine process before being shipped out to protect the health and security of our customers. We appreciate your understanding and coorperation.
At Auplift, we celebrate the act of discovering something new and exciting. We work with small vendors from all over the world to share their products, some of our products are shipped directly from our vendors overseas. Due to the nature of the shipping business, delays are often inevitable, we apologize for this all our shipping times are therefore guidelines only and specific delivery dates are not guaranteed.
For pre-ordered or back-ordered items:
If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item don't worry, you will receive your other items shortly after.
Tracking your order:
You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. To track your package you can visit our Tracking Page.
Wrong address disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at firstname.lastname@example.org if you believe you have provided an incorrect shipping address.
By placing an order on Auplift, you are responsible for the cost of return shipping back to Auplift. Please refer to our current Return Policy for further information on how to make a return.
Auplift is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our tracking page. If you have any further questions on how to do this please reach out to our customer support team at email@example.com